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Charge 2 not syncing with Samsung A30

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‎05-20-2019 09:53 - last edited on ‎09-08-2020 16:10 by Fitbit Moderator

‎05-20-2019 09:53 - last edited on ‎09-08-2020 16:10 by Fitbit Moderator

I have recently change to my phone to Samsung A30. My fitbit Charge 2 is not connecting to it. I see Samsung A3 is not compatible. Is it true for Samsung A30 also?

 

 

Moderator edit: updated subject for clarity

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2 REPLIES 2

‎05-21-2019 10:39

‎05-21-2019 10:39

@AnubhavB A warm welcome to our Community!

 

Let me help you syncing your Charge 2 with your phone. Your phone doesn't show as compatible but that doesn’t mean it won’t work it just means that it hasn’t been tested by our team. You can try the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device.
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎05-21-2019 21:11

In response to AlvaroFitbit

‎05-21-2019 21:11

it did not work. I had to switch to Mi Fit.
~
Regards,
*Anubhav Bansal*
+91-99636-00422
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