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Charge 2 not syncing with Samsung A30S

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‎03-03-2020 23:59 - last edited on ‎09-08-2020 10:14 by Fitbit Moderator

‎03-03-2020 23:59 - last edited on ‎09-08-2020 10:14 by Fitbit Moderator

Why can't my fitbit charge2 be compatible with my Samsung Galaxy A30S? It is a Android 9 system which is suitable criteria for the fitbit app to work on the phone

 

 

Moderator edit: updated subject for clarity

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‎03-04-2020 08:19 - edited ‎03-05-2020 09:38

‎03-04-2020 08:19 - edited ‎03-05-2020 09:38

@SamsungA30S Welcome to the Fitbit Community! It's great to have you here!

 

Let me help you with your Charge 2 not syncing with your phone. As you mentioned your phone doesn't show as compatible but that doesn’t mean it won’t work it just means that it hasn’t been tested by our team. You can try the following:

 

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, since you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎03-04-2020 12:02

In response to AlvaroFitbit

‎03-04-2020 12:02

I'm having the same problem on my Huawei p20lite. I have done all these suggestions plus various others on live chat and still can't connect the two devices. 

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‎03-04-2020 13:51

In response to Lel45

‎03-04-2020 13:51

I have samsung a80 was working fine now wonw sync🤯🤯😥😥

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‎03-04-2020 13:54

‎03-04-2020 13:54

Hi I currently have the samsung A80 set my fit bit up absolutely fine then all of a sudden stopped syncing. I have had numerous live chats and tried every possible way to fix this and still isn't working 

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