Charge 2 not syncing with Samsung M10s

[alya_l]

Initially I was able to sync it regularly but three months ago my Charge 2 stopped syncing with the app or the phone.I tried all the fixes suggested by other threads dealing with syncing issues,syncing with Android 9 etc.I unpaired the device and started the pairing process again.The app is able to detect my Charge 2 to send the 4 digit code to enable pairing but after that it doesn't work and just says try again.

[RicardoFitbit]

Hello @alya_l, welcome to the Community Forums!

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Keep me posted, I'll be around if you need anything else.

[alya_l]

@RicardoFitbit ,thanks for getting back.

I've checked the links you've hyperlinked and found no missing requirement and tried all the troubleshooting steps,but to no avail.The same thing as I mentioned above is happening