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Charge 2 not syncing with Sony Xperia phone

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‎01-20-2019 13:20 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

‎01-20-2019 13:20 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

Will not sync with my Xperia phone tryed uninstalling the app and then reinstalling it but no luck. 

 

 

Moderator edit: updated subject for clarity

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‎01-22-2019 09:13

‎01-22-2019 09:13

@JEDDAVEY280860 It's great to see that you've visited the Fitbit Community! Sorry to hear about your Charge 2 isn't syncing with your phone. Which phone are you using? Is it compatible? You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎07-14-2022 16:11

In response to AlvaroFitbit

‎07-14-2022 16:11

Same prob and it doesnt work 😞

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