help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 not syncing with Xperia m4 aqua

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-28-2019 11:16 - last edited on ‎09-08-2020 14:11 by Fitbit Moderator

‎07-28-2019 11:16 - last edited on ‎09-08-2020 14:11 by Fitbit Moderator

Why is synching failing? 

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎07-29-2019 12:25 - last edited on ‎03-21-2025 08:15 by Fitbit Moderator

‎07-29-2019 12:25 - last edited on ‎03-21-2025 08:15 by Fitbit Moderator

@WyattPhil, it's great to see that you've visited the Fitbit Community!

Let me help you with your Charge 2 not syncing with your phone. Your phone doesn't show as compatible but that doesn’t mean it won’t work it just means that it hasn’t been tested by our team. You can try the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎07-29-2019 15:59

In response to AlvaroFitbit

‎07-29-2019 15:59

Hi @WyattPhil, I have the same phone as you. I'm using app 3.1 and functioning fairly well.  Have you cleared the cache since any update?

I haven't had the firmware update for the charge 2 yet either. There is so much coming through it's hard to keep up with where the problems lie.

I know this may sound dumb but I always shut my phone right off for a few minutes after an app update. It seems to somehow settle in better.

If @AlvaroFitbit's advice hasn't worked for you try posting on the android app page too. Post and let us know if you have any luck or not.

Best Answer
0 Votes