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Charge 2 not syncing with iPhone 11 updated to iOS 14.3

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‎01-16-2021 08:36 - last edited on ‎01-21-2021 08:23 by Fitbit Moderator

‎01-16-2021 08:36 - last edited on ‎01-21-2021 08:23 by Fitbit Moderator

My Charge2 has not been able to sync with my iPhone11 since the iPhone updated to 14.3 about a week ago. Followed the instructions which said to remove it and readd it to bluetooth. iPhone does not show it in the bluetooth scan. Have also removed and readded the app. Multiple power cycles on both the phone and the fitbit. It does still sync through my old Samsung S7 which has not updated anything in a while. Is there a firmware update required for the fitbit in order to connect to the iphone with ios 14.3? Any other guidance?

 

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎01-17-2021 03:13

‎01-17-2021 03:13

have u tried syncing it

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‎01-21-2021 08:35

In response to rainfaerie

‎01-21-2021 08:35

@TMPinc It's nice to have you on board!

 

Let me help you with this and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

 

@rainfaerie thank you for sharing your input here.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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