01-16-2021
08:36
- last edited on
01-21-2021
08:23
by
AlvaroFitbit
01-16-2021
08:36
- last edited on
01-21-2021
08:23
by
AlvaroFitbit
My Charge2 has not been able to sync with my iPhone11 since the iPhone updated to 14.3 about a week ago. Followed the instructions which said to remove it and readd it to bluetooth. iPhone does not show it in the bluetooth scan. Have also removed and readded the app. Multiple power cycles on both the phone and the fitbit. It does still sync through my old Samsung S7 which has not updated anything in a while. Is there a firmware update required for the fitbit in order to connect to the iphone with ios 14.3? Any other guidance?
Moderator Edit: Clarified subject
01-17-2021 03:13
01-17-2021 03:13
have u tried syncing it
01-21-2021 08:35
01-21-2021 08:35
@TMPinc It's nice to have you on board!
Let me help you with this and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.
@rainfaerie thank you for sharing your input here.
Let me know how it goes.
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