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Charge 2 not syncing with new iPad

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‎09-03-2020 16:27 - last edited on ‎09-08-2020 09:08 by Fitbit Moderator

‎09-03-2020 16:27 - last edited on ‎09-08-2020 09:08 by Fitbit Moderator

Charge 2 syncing with old iPad.

Doesn’t sync with new iPad mini 5

 

Moderator Edit: Clarified subject

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‎09-07-2020 06:28

In response to SCH96

‎09-07-2020 06:28

@SCH96   On the old iPad -- tap on the Settings, then Bluetooth, then the Charge 2 blue "i" in a circle.  Tap on Forget This Device and your Charge 2 will unpair.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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5 REPLIES 5

‎09-06-2020 17:16

‎09-06-2020 17:16

Hi @SCH96, welcome to the Community Forums!

 

Thanks for bringing this to our attention. To better assist you with this, can you please let me know if the Charge 2 is still paired to the old iPad? Are the two iPads nearby? If the Charge 2 wasn't unpaired from your Fitbit account, you'll just need to pair the Fitbit with the new iPad's Bluetooth settings in order to sync it. Let's make sure that the Charge 2 is unpaired from the old iPad's settings, you can check: How do I set up my Fitbit device? for more information about this. 

 

Looking forward to your reply. 

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‎09-07-2020 06:22

In response to RicardoFitbit

‎09-07-2020 06:22

Yes, Fitbit is still paired with old IPad and both iPads are nearby. 

I'm not sure how to unpair. 

 

Thanks

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‎09-07-2020 06:28

In response to SCH96

‎09-07-2020 06:28

@SCH96   On the old iPad -- tap on the Settings, then Bluetooth, then the Charge 2 blue "i" in a circle.  Tap on Forget This Device and your Charge 2 will unpair.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎09-07-2020 06:50

In response to LZeeW

‎09-07-2020 06:50

Thanks LZeeW, that solved the problem!

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‎09-07-2020 19:23

In response to SCH96

‎09-07-2020 19:23

Thanks for your update @SCH96.

 

I'm really happy to know that your issue was resolved after following the steps that were shared by our friend @LZeeW. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

 

Because your issue was resolved and just if you're interested, I want to suggest you to visit our discussion forums and participate over there. There are several users that share helpful information and tips about eating well, how to manage your weight, better sleep, a mindful lifestyle and some inspiring stories too!  

 

Thanks for being part of the Fitbit family, it was a pleasure to assist you.

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