help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 not syncing with new phone

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-29-2019 13:46 - last edited on ‎09-08-2020 11:53 by Fitbit Moderator

‎10-29-2019 13:46 - last edited on ‎09-08-2020 11:53 by Fitbit Moderator

I had to change my phone and sim card as they didn't like swimming in the sea...oops. now I have added the Fitbit app to new phone it wont sync and the time is 3 hours ahead. How can I sync etc. Thanks 

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎10-29-2019 16:44 - edited ‎10-29-2019 16:46

‎10-29-2019 16:44 - edited ‎10-29-2019 16:46

Is your phone on this list of Approved Devices?   

 

 

 

 

Best Answer
0 Votes

‎10-29-2019 20:03

In response to SunsetRunner

‎10-29-2019 20:03

Wow. Is this a new thing? Is this why recently my fitbit would no longer sync with my preferred phone?

Best Answer
0 Votes

‎10-30-2019 20:35

In response to TheCuriosity

‎10-30-2019 20:35

What's your preferred phone @TheCuriosity.  

 

Best Answer
0 Votes