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Charge 2 not syncing with phone or online dashboard

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‎11-04-2019 18:23 - last edited on ‎09-08-2020 11:53 by Fitbit Moderator

‎11-04-2019 18:23 - last edited on ‎09-08-2020 11:53 by Fitbit Moderator

Fitbit on-line and my android stopped tracking my steps about 4 hours ago - both work fine otherwise so anyone else have that problem today?

 

Thanks,

Pauline

 

 

Moderator edit: updated subject for clarity

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‎11-05-2019 07:44 - last edited on ‎05-17-2025 12:16 by Fitbit Moderator

‎11-05-2019 07:44 - last edited on ‎05-17-2025 12:16 by Fitbit Moderator

@ThreeP Welcome to the Fitbit Community! I hope you're doing well!

Let me help you with your Charge 2 not syncing your data. Which phone are you using? Is it compatible? You can try the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎11-05-2019 09:21

In response to AlvaroFitbit

‎11-05-2019 09:21

Thanks so much. I am using and Android and it has always kept in sync with my Fitbit but I will check all the things you suggested - appreciate the response!!!
Pauline
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