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Charge 2 not tracking HR and sleep

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‎08-14-2020 13:52 - last edited on ‎09-08-2020 09:08 by Fitbit Moderator

‎08-14-2020 13:52 - last edited on ‎09-08-2020 09:08 by Fitbit Moderator

Charge 2 heart rate not working and not recording sleep time. Tried restarting with no success. Help please. Thank you.

 

Moderator Edit: Clarified subject

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‎08-16-2020 14:49

‎08-16-2020 14:49

Hi @carlita11, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. To better assist you with the sleep tracking issue, can you please let me know if your Charge 2 is not tracking sleep data at all or Sleep Stages? Keep in mind that the Sleep Stages feature of your device need heart rate data to be generated. That said, to troubleshoot the heart rate sensors of your Fitbit, I recommend you to check our help article: Why don't I see my heart rate on my Fitbit device? and let me know how it goes.

 

Looking forward to your reply.

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‎08-16-2020 17:48

In response to RicardoFitbit

‎08-16-2020 17:48

Hello,I'm not seeing my sleep cycles. Heart rate still not working. Thank you.Sent from my Sprint Samsung Galaxy S10.
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‎08-16-2020 19:03

In response to carlita11

‎08-16-2020 19:03

Thanks for your reply @carlita11.

 

I appreciate the details that were shared with me. Please try the troubleshooting steps that were shared on my previous post and also, please restart your Charge 2 and try wearing it on your non-dominant hand when you're going to sleep.

 

I'll be here if further assistance is needed. 

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