Charge 2 not tracking exercise?

[lauraann1991]

Hello. I bought my charge 2 a few days ago, and whenever i walked the dog for 15mins or more, it auto recognised that as exercise so when i got home i was able to see all my stats on the app in the exercise section, eg. calories burned, distance, heart rate, steps etc. I've just gone for a walk now, longer than 15 mins so it should have auto recognised it again but it hasnt? Its updated my steps on the main page of the app but hasnt tracked it for exericse?? It was about 45mins up a mountain so it shouldve tracked it. Any ideas why? or how i can make sure it tracks my walk this evening please? 

[Monstro]

Later that day:

 

[Gr8Day]

Try to log out and log back in your app. Also try to re-sync it while on the charge and by pressing the reset. Good luck

Sent from my iPhone

[Monstro]

Thanks but didn't do the trick. I just tried removing and reinstalling the app on my phone.

[costarica2020]

I am having the same problem. It tracks my exercise for a few days, then one day it doesn't. Very frustrating as I like to see my progress as well.

[IMeMyself]

Exactly what’s happening with mine. Shows 3 out if 7 days active when I’ve been up and about every day. Today I had 3,777 steps by 1:00 PM active non stopping, by 3:00 I had only 2,905 steps, it shows only one hour active

All data is wrong from last week as well