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Charge 2 not tracking heart rate and water damage

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‎04-22-2020 11:49 - last edited on ‎09-08-2020 09:49 by Fitbit Moderator

‎04-22-2020 11:49 - last edited on ‎09-08-2020 09:49 by Fitbit Moderator

I bought my Charge 2 in June 2018 and recently it no longer tracks my heart rate and there is water damage under the glass. I have put the watch in rice, but that did nothing. No, I haven't had the watch submerged or in running water for long periods (i.e. it is on when I wash my hands but not when showering). I have cleaned the charging area and have made sure the watch has the current operating system. Thoughts? Suggestions?

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‎05-05-2020 11:38

‎05-05-2020 11:38

@Jenn81479 Welcome to the Community. Sorry for the delay in my reply.

 

Let me help you with your Charge 2 not recording your heart rate and the water damage it is showing and tank you for troubleshooting this issue. Since these is more of a physical damage that it is showing I have created a ticket so our Support team can further assist you via email.

 

Let me know how it goes.

Alvaro | Community Moderator

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