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Charge 2 not tracking heart rate

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‎03-06-2019 09:20 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

‎03-06-2019 09:20 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

I have reset my charge 2 and it has not fixed my problem. The green lights have stopped working and so my HR is not tracking. 

 

 

Moderator edit: updated subject for clarity

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‎03-07-2019 09:36

‎03-07-2019 09:36

@Nadine78  It's great to see that you've visited the Fitbit Community! Sorry to hear that your Charge 2 isn't recording your heart rate. I suggest you clean the back of your device with cotton and rubbing alcohol and restart it. Make sure the heart rate sensor is on (account button, Charge 2, heart rate), if it is then change it to off, save and sync then change it to Auto and save and sync again. Also check these tips to improve the heart rate reading on your device.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎03-07-2019 19:38

In response to AlvaroFitbit

‎03-07-2019 19:38

I have done all that you suggested and there is still no green lights showing up or HR picking up.

Sent from my iPhone
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