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Charge 2 not tracking heart rate

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‎06-03-2019 16:20 - last edited on ‎09-08-2020 15:47 by Fitbit Moderator

‎06-03-2019 16:20 - last edited on ‎09-08-2020 15:47 by Fitbit Moderator

I have chatted with 3 people on the chat feature and they moved my issue to another department. I have not heard back and it has been two days. 

My watch is not showing my HR. it just has dash lines....

I did all the other trouble shooting..anyone else?

 

Moderator edit: Subject for clarity 

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‎06-04-2019 12:20

‎06-04-2019 12:20

Hi @Fitteacher83 welcome to our Community Forums, thanks for the information that was shared on your post.

 

I'd like to appreciate your time sharing your experience with the heart rate sensors of your Charge 2 device. Our Customer Support team informed me that they provided you with assistance regarding your concern today, that said, please keep an eye to your email inbox to move forward directly with them. Please take in consideration that the estimated time-frame of response from our email Support team department is 2 days.

 

Don't hesitate to ask me any additional questions you may have. 

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