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Charge 2 not tracking heart rate

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‎02-09-2021 12:10 - last edited on ‎02-10-2021 11:26 by Fitbit Moderator

‎02-09-2021 12:10 - last edited on ‎02-10-2021 11:26 by Fitbit Moderator

Hi, I have recently joined premium and I’m not sure how to set up heart rate, and when I do go for a run it says my fat burn and cardio is 0. Not sure could I get some help please

 

Moderator Edit: Clarified subject

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‎02-12-2021 12:13

‎02-12-2021 12:13

Welcome to the Fitbit Community, @Sessy27.

 

Thanks for the details shared in your post. If you don't see your heart rate on your Charge 2, please follow our troubleshooting tips at What factors can affect my heart-rate reading on my Fitbit device? For more information about tracking your heart rate and heart rate zones, see How do I track heart rate with my Fitbit device?

 

Hope this helps!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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