Charge 2 not tracking sleep

[Igobronco]

I got my charge 2 on Tuesday it tracked my sleep that night but hasn't tracked since...anyone else having this issue or know how to fix it?

[Ckburks]

Can you please explain how you set it up on the computer? 

[garydailey]

I just deleted my app from my phone, which was where I first logged my fitbit into.... then went to the website and registared.  

The first two or three days... it would record from 11pm til about 12:30 am.... this skip, have no recorded data, then pick up around 4:00am.. till I woke up... 

After 3 or four day of doing this it started collecting data for the entire night...  so really not sure what happened, but I know once I signed on to the computer, entered the information it slowly started to work and has been fine since... 

[Ckburks]

Were you able to add the app back to your phone afterwards?

[garydailey]

Yes it works

Yes it works fine now.... haven't had a problem 

[Keziahamber]

I logged onto the website like someone suggested fixed theirs. We shall see.

Sent from my iPhone

[gemini2016]

Thanks for the tip, I logged onto fitbit.com on my laptop and it works again.  🙂

For any days it missed, you can always estimate your sleep start and end times and log manually. 🙂

[lovers323]

For what it is worth, I started having these issues with my Blaze.  I even had a replacement Blaze sent.  Same thing.  My Charge2  doesn not track sleep accurately either.  According to my Dashboard, I average between 1 and 3 hours of sleep per night.  I'm pretty sure I would be stark raving mad if that were true.  My Charge HR used to track fairly accurately, but no longer does.  Maybe it was a firmware update somewhere?  And yes.... I swap them out periodically.

[Keziahamber]

Mine started working better after I logged into the computer but still only tracks 2-3 hours I night. I love my Fitbit charge 2 and I'm not willing to give it up because of the sleep tracker. Hoping for a software update.

Sent from my iPhone

[Ckburks]

Yep...Me too. Even after deleting and signing into the website on my
computer.

[Ckburks]

I wonder if it would be good to uninstall the phone app for a time and
force it to upload to the website? Only problem is I use it for my
workouts daily.

[Teresas163]

Only bought mu charge 2 16th Jan and it tracked my sleep for 10 days and has since stopped.  Can someone from fitbit please help with this issue

[ridgerunner51]

Logging onto website on computer just worked for me.

[dpriest1969]

Mine doesn't track my sleep either. It also did the first night, but hasn't tracked it properly since. What can I do?

[Newbietofitness]

Hi

Did it looked as the 'missing' nights of data?

[Newbietofitness]

Sorry...

did it log the missing data after reset?

thanks

[dpriest1969]

No the reset did not work for my fit bit charge 2 for tracking my sleep.

Sent from my iPhone

[dpriest1969]

Mine is doing the same thing. Tracked my sleep the first night and that's it.

[HGD]

My Charge 2 still not tracking sleep correctly.  Very erratic and says I slept for 2 hours, when I slept for 7 hours. 

[dpriest1969]

Mine has done the same thing.

[Newbietofitness]

There's a blanket message in pink that should answer this.

I restarted my tracker whilst it was on charge and the missing data came back. 

Hope it works for you.