Charge 2 not tracking sleep

[Igobronco]

I got my charge 2 on Tuesday it tracked my sleep that night but hasn't tracked since...anyone else having this issue or know how to fix it?

[jofitme]

I just got a charge 2 a week or so ago. My sleep recorded the first night with no problem. But then it didn't record the second or third nights. Then I tried about 15 times to restart it as per the instructions and finally got it to record sleep for a few more nights.  Now it didn't record last night's sleep again and this is driving me nuts.  It's having issues syncing - I have to try about five times every time to get it to sync.  I've tried to restart it a bunch of times and I'm not sure if I'm doing it right.  I'm new to fitbit and I'm very frustrated.  Can anyone help please?!!

[lschak]

Make sure you app is the latest version, then restart your Fitbit.  It worked for me.

[lovers323]

As it turns out, I hadn't been using my CPAP, so I wasn't sleeping soundly
enough to register. When i use my CPAP, it records just fine. If you
think you aren't getting good sleep, I encourage you to see a pulmonologist
and possibly get a sleep study done. It has made a world of difference for
me.
Regards,
Bryan

[jofitme]

Thanks Bryan, but I didn't say I wasn't sleeping, I said the fitbit wasn't recording my sleep.

[jofitme]

Thanks so much.  It seems the windows app is probably the problem (I even deleted the app then reloaded it and it still isn't working right).  But then I downloaded the iphone app and the sleep has been recording perfectly.  I appreciate your reply.

[Aethon]

Same issue here. Says I fall asleep at 3 a.m.  not true 

[Valcommunity]

 My charge2 doesn’t consistently track sleep. It’s been very intermittent and frustrating 

[jofitme]

I'm still having issues with the app recording steps and sleep. I have to uninstall the windows app and reinstall it weekly.  This works for a while. Not sure how else to fix the problem.

[Dzafar]

It’s quite disturbing - how many people need to complain on the sleep tracker before we get a solution for the problem? 

My Charger 2 tracked sleep accurately for 5 nights in a row and today has decided to strike. 

If restarting ones device is the only solution Fitbit can come up with I want my money back. 

I have put HR tracking on “ON” instead of auto, anyone knows how much more it will drain the battery?

[AllanH]

I am so very disappointed in this Charger2. I got it for medical purposes to track sleep pattern and it does not do it. It is advertised to track stages of sleep but it fails more times than it tracks. I feel I have  wasted my money. 

[icedearth15324]

Just got my Charge 2 HR on sunday. Since then it hasn't registered a proper night of sleep, with last night it not registering at all. I know I need to get a sleep study done, but I was at least hoping to use the Fitbit to help me monitor my sleeping. 

[lschak]

Mine didn't track right away either, but its been fine for months. Make
sure that you have the latest versions of the app on all the devices you
sync with. I had to update my phone nad my tablet. After that, sunc it,
and you should be good to go.

[dsvoboda]

My Fitbit Charge 2 did not record my sleep last night. It did record heart rate. I reset watch but still won’t record??

[Charlene14]

Yes, I have the same exact problem. I cannot delete that one time sleep result. Help!