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Charge 2 not tracking stairs

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‎02-27-2019 05:20 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

‎02-27-2019 05:20 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

My Charge 2 has not tracked stairs for a long time now.  Everything else works absolutely fine.  Any ideas what it can be and how I can fix it?   I work on the 3rd floor of a building and don't live in a bungalow - so I definitely do several flights of stairs a day.

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‎02-27-2019 05:39

‎02-27-2019 05:39

The Charge 2 tracks floors by measuring changes in air pressure via a small hole in the back of the fitbit. If this becomes blocked it can stop them being tracked. It's worth trying a gentle clean to remove any blockage

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‎02-27-2019 08:32

In response to SteveH

‎02-27-2019 08:32

@KateJenn  It's great to see that you've visited the Fitbit Community! Sorry to hear that your Charge 2 isn't counting floors. As @SteveH mentioned your device uses it's altimeter to detect variance in altitude. It will count 1 floor for every 10 ft it detects you climbed. There are situations that may affect the floor count like stormy weather (that has an actual impact on atmospheric pressure), gusts of wind, an AC unit in a closed room or opening a door. I suggest you start by cleaning the back of the device with cotton and rubbing alcohol then use compressed air at a distance to clear the altimeter's opening (check the image for reference). Finally restart it.

 

Charge 2 altimeter.jpg

 

Let me know how it goes!

Alvaro | Community Moderator

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