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Charge 2 not tracking the whole workouts

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‎12-05-2020 14:45 - last edited on ‎12-07-2020 18:34 by

‎12-05-2020 14:45 - last edited on ‎12-07-2020 18:34 by

My Charge 2 does not track my whole workout. It records only the 1st half. Meanwhile, the number of steps were recorded properly.

 

 

Moderator edit: subject for clarity 

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‎12-07-2020 18:33 - edited ‎12-07-2020 18:34

‎12-07-2020 18:33 - edited ‎12-07-2020 18:34

Welcome to the Fitbit Community, @agnesm1.

 

Thank you for sharing the details of the issue you're experiencing with your Charge 2. I noticed that you already have a ticket with our Support team. I know they will be glad to help you out and provide a solution. Please keep an eye on your inbox for further instructions.

 

Meanwhile, you can try restarting your tracker: How do I restart my Fitbit device? For more information about tracking your workouts, see How do I track my workouts with my Fitbit device?

 

I'll be around if you have any questions. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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