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Charge 2 not turning on after not being used for 8 months

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‎01-10-2019 05:23 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

‎01-10-2019 05:23 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

I have not used my Charge 2 since last May and want to get going with it again.    It does not seem to power up at all.    What do I need to do?    Should I look at getting a new battery?   If so, what size?   Can I replace it myself or should I take it in somewhere?

 

 

Moderator edit: updated subject for clarity

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‎01-13-2019 09:07

‎01-13-2019 09:07

@golfer100 Welcome! It's great to see you around! Sorry to hear that your Charge 2 isn't turning on. The battery on the Charge 2 isn't replaceable. Try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves.

 

Let me know how it goes!

Alvaro | Community Moderator

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