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Charge 2 not turning on or taking a charge

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‎08-03-2021 01:03 - last edited on ‎08-03-2021 04:22 by Fitbit Moderator

‎08-03-2021 01:03 - last edited on ‎08-03-2021 04:22 by Fitbit Moderator

Charge 2 is not turning on. I have tried all the usual steps (holding button on side whilst on charge; doing that 3 times in a row; trying doing it with a different charger; checking that the pins on the charger are sticking up; checking that all parts are clean with no trapped dirt etc). Has anyone got any other suggestions please? How do I know when it’s completely dead and should get a new tracker?

 

 

Moderator edit: updated subject for clarity

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‎08-03-2021 04:22

‎08-03-2021 04:22

@ClareACP Welcome to our Fitbit Community. Regarding the charging issue that your Charge 2 has experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

 

I noticed that you contacted our Support team via chat and they also sent you an email. Please reply to their email and they'll be happy to follow up and assist you accordingly.

 

See you around.

JuanJo | Community Moderator

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