Charge 2 not turning on

[Sarah_ann]

My fitbit Charge 2 has been in storage for probably just over a year, I plugged it into the charger last night and this morning it was completely dead!

I followed the instructions of cleaning the device and charger and tried my laptop USB port as well as different charging plugs but it's completely unresponsive! I also tried restarting just incase but obviously no response there. There was no issue with it the last time I used it, I just packed it away because I moved house!

Please someone help? 🙂

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Sarah_ann, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some steps before to posting over here. To better assist you with this can you please let me know if your Charge 2 heart rate are still flashing? Does it vibrates when you connect it into the charging cable? In the meantime I receive your answers, please restart your Fitbit and let me know if the issue persists.

Looking forward to your reply, let me know if you have any additional questions.

[Sarah_ann]

Hello,

Apologies for the late response. No- nothing happens, no heart rate, no vibration either when I attach it to a charging cable. I have tried 3 different charging cables now.

Restart doesn't do anything 😞 can you help?

[RicardoFitbit]

Your update is appreciated @Sarah_ann, no worries about the late response.

I appreciate all the details that were shared in your post and for trying the troubleshooting steps from my previous post, certainly, your Charge 2 isn't working as the way it was designed. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you soon. 

In the meantime they contact you, let me know if you have any additional questions.