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Charge 2 not turning on

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‎08-02-2019 22:06 - last edited on ‎09-08-2020 13:57 by Fitbit Moderator

‎08-02-2019 22:06 - last edited on ‎09-08-2020 13:57 by Fitbit Moderator

Charge 2 fully charged but won’t switch on.

 

 

Moderator edit: updated subject for clarity

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‎08-04-2019 10:12 - last edited on ‎03-20-2025 10:39 by Fitbit Moderator

‎08-04-2019 10:12 - last edited on ‎03-20-2025 10:39 by Fitbit Moderator

@Crystal17, a warm welcome to our Community!

Let me help you with your Charge 2 not turning on. How do you know that your device is charged? If it is because of the battery status on your account then please be aware this information belongs to the last time your tracker synced. This information may not be the current one. Or do you see the battery status on the tracker itself? Try restarting your device by following these instructions.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎08-04-2019 11:20

In response to AlvaroFitbit

‎08-04-2019 11:20

Spoke to fit bit chat and as Fitbit out of warranty they sent me a discount code which I have now purchased a new inspire hr.
Thank you
Karen Williams

Sent from my iPhone
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