help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 not turning on

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-16-2020 15:26 - last edited on ‎09-08-2020 09:24 by Fitbit Moderator

‎06-16-2020 15:26 - last edited on ‎09-08-2020 09:24 by Fitbit Moderator

My Charge 2 was working fine until I connected it to bluetooth today and synched it and I think update was done as well.  When I looked at it a few hours later screen is black and no response.  App cannot find it now either.  Cannot turn off in the charger as no response.  Is there anything I can do ?  App shows it was 100% charged 3 hours ago.  Thanks

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎06-17-2020 19:30

‎06-17-2020 19:30

Hi @spindoc, it's nice to see you again participating here in the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Let me know if you have any additional questions, I'll be here.

Best Answer
0 Votes

‎06-17-2020 20:55

In response to RicardoFitbit

‎06-17-2020 20:55

Hi Ricardo.  I charged it prior to synching with the app and it showed it was fully charged on the app screen and it was working fine but the time was wrong since it had gone dead .  I got a message that the update failed and then noticed later the screen was black and it has stayed unresponsive ever since.  I have tried to restart multiple times and it does not respond.  It seems that something happened to it during the synching or update process that killed it.  Thanks for your help. 

Best Answer
0 Votes