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Charge 2 not updating my active minutes

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‎07-26-2019 16:24 - last edited on ‎09-08-2020 14:11 by Fitbit Moderator

‎07-26-2019 16:24 - last edited on ‎09-08-2020 14:11 by Fitbit Moderator

Suddenly my Charge 2 goes to  29 minutes and won't show additional minutes.

 

 

Moderator edit: updated subject for clarity

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‎07-28-2019 09:32 - last edited on ‎03-21-2025 08:53 by Fitbit Moderator

‎07-28-2019 09:32 - last edited on ‎03-21-2025 08:53 by Fitbit Moderator

@pam1957, welcome! It's good that the community is growing! Sorry for the delay in my reply.

Let me help you with your Charge 2 not recording your active minutes. It is odd that your Charge 2 only records the same amount of active minutes. For how long has this happened? Could you share some screenshots of different days showing this amount of active minutes? Still I suggest you restart your tracker by following these instructions. To learn more about how active minutes are counted please check this article.

Let me know how it goes.

Alvaro | Community Moderator

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