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Charge 2 not working after contact with electric shock

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‎10-13-2021 23:05

‎10-13-2021 23:05

Recently I got in contact with electric shock while turning off the light switch and my charge 2 HR is on my wrist. After that it isn't turning on and working. How to fix it???

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‎10-14-2021 04:28

‎10-14-2021 04:28

@mnatraj2000 It's great to see you in our Fitbit Community. I'm sorry to hear about the electric shock you experienced. I hope you are okay now.

 

Since you mentioned that your Charge 2 won't turn on, please let me know if it vibrates when you put it on the charger. In the meantime, try the troubleshooting steps that are listed in this help article.

 

Finally, charge your tracker for 2-3 hours and see if it works properly.

 

See you later.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎10-14-2021 05:12

In response to JuanJoFitbit

‎10-14-2021 05:12

Thanks Juan now it's working. I've kept charging for 2 hours.

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‎10-16-2021 04:08

In response to mnatraj2000

‎10-16-2021 04:08

@mnatraj2000 That's great news! I'm so glad to hear that your Charge 2 is now working properly. Thank you for posting the update here.

 

As a side note, I'd like to invite you to visit our Discussions board, where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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