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Charge 2 notification service not running with asus zenfone 4 pro

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‎01-15-2020 20:46 - last edited on ‎09-08-2020 10:30 by Fitbit Moderator

‎01-15-2020 20:46 - last edited on ‎09-08-2020 10:30 by Fitbit Moderator

How can I get this to work in my phone? Are they compatible?

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‎01-16-2020 06:58 - last edited on ‎01-21-2025 08:16 by Fitbit Moderator

‎01-16-2020 06:58 - last edited on ‎01-21-2025 08:16 by Fitbit Moderator

@Javier_Henao Welcome to the Fitbit Community! It's great to have you here!

Let me help you with your notifications not working on your phone. Your phone doesn't show as compatible but that doesn’t mean it won’t work it just means that it hasn’t been tested by our team. You can try the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎01-16-2020 09:02

In response to AlvaroFitbit

‎01-16-2020 09:02

Thank you very much for the instructions.
After following all of them I am getting phone call notifications, WhatsApp
nor Calendar are working.

Regards,

Javier Henao
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