Charge 2 notifications not working on Samsung C7 Pro

[Gatzy]

Charge 2 is not gettin notifications from my phone. Sync seems to be working fine, notifications are on .. on both phone and the charge 2. Followed the troubleshoot guide and tried everything. However still no luck.

My phone is samsung c7 pro. 

Can someone please help.

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@Gatzy Welcome to the Fitbit Community! It's great to have you here! Sorry to hear that your Charge 2 isn't getting notifications from your phone. Your phone doesn't show as compatible but that doesn’t mean it won’t work it just means that it hasn’t been tested by our team. You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

Let me know how it goes!

[Gatzy]

Tried this. Doesn't work.

My device uses android OS. Suprising that it is not working. Any other work around here?

[AlvaroFitbit]

@Gatzy thank you for the update. You can try these additional instructions from the help site.

Keep me posted!