Charge 2 on Hike not Recording

[listeningear]

Just recently whenever I put my Charge 2 on Hike it records the number of steps correctly but the mileage seems way out. As an example yesterday I walked about 10 miles but when I checked the mileage it had recorded 3.78 miles. The step count was 23,854 which I know is greater than the 3.78 miles.The first mile was done at a pace of just over 24 minutes but the last mile was done at a pace just over 175 minutes. If I  leave the Charge 2 on its default and just let it record steps everything seems okay. A few days previously a walk recorded 29,674 steps and a total of 13.02 miles.

Has anyone else had the same issue?

[AlvaroFitbit]

@listeningear  Welcome to the Fitbit Community! I hope you're doing well! Sorry to hear that your distance is incorrect on your recorded hike activity. This is an issue currently being investigated by our team. I suggest you try using the run option as it is more likely to provide a better distance calculation or just use the tracker to record your activity.

Let me know how it goes!

[listeningear]

Okay, I am out walking again on Saturday so I will try it then. I am not sure why putting the activity to run will make much of a difference. If hike does not work why would run especially if run uses the GPS mode of my phone?

[Prithed]

I have a similar problem.  When I'm walking on the treadmill my Fitbit Charge 2 is not counting all the steps.  I'll walk for a mile and see no steps counted.  Then shake my wrist and it starts counting.  Then is stops again.  

[listeningear]

This is similar but my problem is that steps were being counted but they were not being converted into miles correctly while the Fitbit was in Hike mode.