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Charge 2 only holds a charge for 30 minutes max

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‎06-22-2019 05:58 - last edited on ‎09-08-2020 15:06 by Fitbit Moderator

‎06-22-2019 05:58 - last edited on ‎09-08-2020 15:06 by Fitbit Moderator

then I get sideways battery with ! in it and then the black screen.

This has been going on for 2 weeks. Tried cleaning contacts, restarting fitbit as indicated in help instructions multiple times. Turned off all notifications and automatic sync to phone. I am charging it using my computer. tried different USB ports. Mobile syncing devise is iPhone.

Any other suggestions? Is there an update to correct this problem?

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4 REPLIES 4

‎06-23-2019 09:50

‎06-23-2019 09:50

@dlb1 Welcome! It's great to see you around! 

 

Let me help you with your Charge 2 battery draining quickly and thank you for troubleshooting this issue. Since the issue persist please let our Support team know about this. I noticed that you already have a ticket with them so keep working with them to find a solution.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎06-24-2019 05:11 - edited ‎06-27-2019 14:54

‎06-24-2019 05:11 - edited ‎06-27-2019 14:54

I have the exact same issue...I will be very interested to see how you situation is resolved.

 

Edit: I have tried "rebooting" the device a couple times every time I put it in the charger. Still no luck. This is a very sudden thing too...not like I have had any indications my Bit had any issues.


Update: Since posting these questions about the battery life and my Charge2...all of a sudden (mmmmmm....really?) it is now functioning as it did before.  This behavior went on for 4 days. And all of a sudden it is taking and holding a charge. I smell a rollback of an update...and if that is what fixed it then YAY!!  Thanks Fitbit.

 

 

Bill

 

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‎06-24-2019 08:59

In response to BillsFB

‎06-24-2019 08:59

Same issue here! Charged for several hours yesterday and the battery died shortly after removing it from the power source

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‎06-24-2019 10:22

‎06-24-2019 10:22

I just started having the same issue, after reading around it sounds like it's just the end of its life sadly. I got mine 12/25/16 and I've tried the cleaning, the restarting, and continue to get either the ! or an image of a full battery then it dies 10min later. If anything, try contacting Fitbit, but others have said that it's a waste of time

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