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Charge 2 only showing battery icon

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‎07-05-2020 10:40 - last edited on ‎09-08-2020 09:24 by Fitbit Moderator

‎07-05-2020 10:40 - last edited on ‎09-08-2020 09:24 by Fitbit Moderator

I was charging my “Charge 2” device.  When I took it off the charger, after charging, the display is “stuck” on the battery icon.  

 

I have tapped it and pushed the button, but the battery icon is all it will show.  The device seems to be recording steps as normal. 

 

I have tried to reset it, but it vibrates and continues to show only the battery.

 

What do I do next?

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎07-08-2020 19:12

‎07-08-2020 19:12

Hi @coachga2, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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‎11-14-2020 19:15

In response to RicardoFitbit

‎11-14-2020 19:15

How do you resolve this issue?

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‎11-14-2020 20:14

In response to bittrouble

‎11-14-2020 20:14

Fitbit Tech Support was never able to provide a solution. My Fitbit Charge was out of its warranty period, but Fitbit gave a 25% discount of my choice. I bought a Versa 2, and so far I’m very happy with it.


Sent from my iPad
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