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Charge 2 pairing to new user account

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‎06-14-2021 07:57

‎06-14-2021 07:57

My husband has invested in a new Charge 4 and has given me his charge 2.

 

I have created a new account by can’t set up the Charge 2 to my account. 

The charge 2 is fully charged, the Bluetooth is on (and has been turned on an off) there is no other device nearby and I’ve even uninstalled and reinstalled the Fitbit app.


All I get is ‘searching’ followed by ‘there is a problem’ message in the app.

 

Please help!

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‎06-14-2021 08:34

‎06-14-2021 08:34

I am having the same issue. Working with a google pixel 3a on android 11. tried syncing with macbook as well and same issue. I verified android permissions were set correctly following the troubleshooting guide but I keep getting "Not working?" screen with the try again button.

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