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Charge 2- pixels/blank lines, won't sync and can't change time

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‎07-18-2019 16:45 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

‎07-18-2019 16:45 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

I have a Charge 2. Noticed the other day that I have 3 or 4 lines of pixel missing across the clock area. Also I am unable to get it to sync with my phone. Keeps saying no device found even though my charge is listed. The clock is also incorrect but am unable to change the time on it. I have tried doing multiple resets with no results.

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‎07-20-2019 12:30 - last edited on ‎03-21-2025 09:07 by Fitbit Moderator

‎07-20-2019 12:30 - last edited on ‎03-21-2025 09:07 by Fitbit Moderator

@Michele47, welcome to the Fitbit Community! It's great to have you here! Sorry for the delay in my reply.

Let me help you with your damaged Charge 2 display and thank for troubleshooting this issue. Since the issue with your screen persist please let our Support team know about it. I noticed that you already have a ticket with them so keep working with the team to find a solution.

Let know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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