help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 recording active minutes

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-22-2019 14:31 - last edited on ‎09-08-2020 16:10 by Fitbit Moderator

‎05-22-2019 14:31 - last edited on ‎09-08-2020 16:10 by Fitbit Moderator

My Charge 2 is recording active minutes  but not registering into my exercise for example  before I went walking today i had 2 out of 5 days exercise but it hasn't updated to 3 out of 5 days.  Can someone tell me if this can be fixed? 

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎05-23-2019 07:27

‎05-23-2019 07:27

@Nomi9593 A warm welcome to our Community!

 

Let me help you with your active days tile. Having active minutes won't necessarily count towards the active days. What counts is if you have any recorded activities for those days (a recorded, detected or manually logged walk, run, etc.). You can read more about this feature here.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎05-23-2019 14:53

In response to AlvaroFitbit

‎05-23-2019 14:53

Thanks for your reply. I normally only do walking in the evening anything from 30 mins to 1 hour and it always counts as a days exercise. I walked for 37 minutes continuously yesterday and it only recorded as active minutes? No exercise was recorded? 

 

Best Answer
0 Votes

‎05-23-2019 15:14

‎05-23-2019 15:14

This has happened to me this week. Very strangely it recorded Monday, not Tuesday, recorded Wednesday and didn’t record today.

I know I’ve walked for over 30 minutes (by far) every day. I’ve tried logging out and back in, etc but it’s not updating at all. Very frustrating.  

Best Answer
0 Votes