Charge 2 recording thousands more steps than i'm doing

[EMC12]

hi i got a replacement tracker as my last one cracked but this one is recording too many steps when i wear it. it shows 149,000 when it should be something like 10,000. what can i do to fix it please?

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@EMC12 A warm welcome to our Community!

Let me help you with your Charge 2 over-counting steps. Your device will detect the movement on your arm and translate that movement into steps. There are situations in which your arm may move but you won't be actually walking. For example, this may happen when you are playing the drums, burping a baby or clapping. It can also happen when driving. You can negate these steps by logging a driving activity. You can try wearing your device on your non dominant hand but select that hand as dominant on the device’s settings to make it less sensitive to movement.

Let me know how it goes.

[EMC12]

Hello thanks for your reply.

Unfortunately its got worse not better. So much so we went back to my
cracked one.

The new one even when not worn and sitting on a desk recorded 68,000 steps
in one day.

Think it must be faulty. As it's a replaecement for a cracked one, what can
I do - get it replaced again?



Thanks

Esther