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Charge 2 recording too many steps

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‎02-06-2019 12:46 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

‎02-06-2019 12:46 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

Fitbit recording steps when I’m sitting down

 

 

Moderator edit: updated subject for clarity

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2 REPLIES 2

‎02-07-2019 09:29

‎02-07-2019 09:29

@Chrispwilson Welcome to the Fitbit Community! I hope you're doing well! Sorry to hear that your Charge 2 is counting steps while you aren't moving. Your tracker will detect the movement on your arm and translate that movement into steps. There are situations in which your arm may move but you won't be actually walking. For example this may happen when you are playing the drums, burping a baby or clapping. It can also happen when driving. You can negate these steps by logging a driving activity. You can try wearing your tracker on your non dominant hand but select that hand as dominant on the tracker’s settings to make it less sensitive to movement.

 

Let me know how it goes!

Alvaro | Community Moderator

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‎02-08-2019 10:10

In response to AlvaroFitbit

‎02-08-2019 10:10

Is there any other way to address the sensitivity of the device?  I have barely left my desk and have done 13,000 steps and 50 floors!  It's not work wearing when the data is this inaccurate.  I'm very disappointed.  And I am wearing the band on my non-dominant arm and do not have a significant amount of movement such as clapping, drumming, waving my arms, etc.

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