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Charge 2 registering HR while not wearing it

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‎04-14-2019 15:50 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

‎04-14-2019 15:50 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

Hello,

 

I have been successfully using my Charge 2 for around 6 months. I use it every day and it's synced to my dieting app. 

 

Yesterday I noticed when I woke up it had tracked 160mins of exercise (while sleeping!) And during the day my heart rate was showing at 138bpm while sitting down doing nothing. I took it off and left it off for around 24 hours. When I've just plugged it in and synced it, it's showing that I've done 190mins of exercise today... Despite not wearing the tracker! 

 

I have read other posts and have tried the below steps:

Turn off auto, sync.

Turn on auto, sync.

Leave 60s.

Restart.

 

It's still showing my resting heart rate as 90+ (I'm lying in bed as manually read my heart rate as 64bpm). 

 

What can I try now??

 

Thanks!

 

 

Moderator edit: subject for clarity

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‎04-15-2019 09:03 - last edited on ‎05-13-2025 09:20 by Fitbit Moderator

‎04-15-2019 09:03 - last edited on ‎05-13-2025 09:20 by Fitbit Moderator

Hey @hillingm, welcome to the Community.

I appreciate all the efforts in trying to fix this heart rate issue by yourself. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else. 

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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