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Charge 2 reminders to move aren't reflected on app

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‎03-19-2019 11:51 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

‎03-19-2019 11:51 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

My tracker will congratulate me for getting 250 steps for an hour, but the app on my iPhone says I didn't get enough steps for the hour.  It's discouraging to not see all the hours filled in at the end of the day, even though according to the tracker I did.

 

 

Moderator edit: updated subject for clarity

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‎03-21-2019 10:07

‎03-21-2019 10:07

@Alan-001  Welcome to the Fitbit Community! I hope you're doing well!

 

Sorry to hear that your 250 hourly steps aren't showing on your app and for the delay in my response. Try logging out from the app, restart your phone and log back in. After this sync them.

 

Let me know how it goes.

Alvaro | Community Moderator

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