Charge 2 replacement won’t charge or set up

[Averagedad]

I just received my 2nd replacement Fitbit charge 2, the first one 

worked but only for a few months than stopped syncing and sending notifications to me. Than I was sent a replacement again and it will restart and vibrate like it’s charging but no battery shows up just the set up link that takes you to the app. It won’t sync or set up my replacement like it should! I keep having these problems and it’s rather annoying having to keep going through this process again and again...

[Vicguile]

No not working yet!

Happy new year too

Sent from my iPhone

[Averagedad]

Yes I got that message 2 weeks ago as well! I have other things to handle
right now than keep checking for emails that don’t seem to be coming!

Moderator edit: removed personal information

[AlvaroFitbit]

Hi everyone. Sorry to hear that your tracker isn't charging nor setting up. For charging issues try cleaning the contacts including using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this restart your device and see how it behaves.

Regarding the setup you can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. Please be aware that Android users are having issues syncing with Android 9 (Pie), you can check this thread to keep up to date with this.

Let me know how it goes!

[Geoffnopies]

Surely I shouldn’t have to clean a brand new tracker? It’s happened with 2
replacement trackers and am now waiting for the 3rd to be dispatched. Are
you saying that it’s the same fault in all the trackers? That can’t be the
case as I had new ones sent to me.

[Averagedad]

I have a iPhone and I am awaiting a reply email had been waiting for a few weeks finally sent one to your help center and nothing yet! Not very pleased! Wonder if it all replaced ones and if new ones work better...

[Aaron2019]

Yep, having the same problem. Got the tracker today (replacement) and not pairing with anything. Might go for a Garmin. Fitbit seem to be a bit of a waste of money. 

[savvysurfer]

Same problem and called Fitbit. They said they are aware of the problem and they are working on it, but I sincerely believe they have no intention of fixing the problem with an older model. They want you to bur the Charge 3.  Not happening here!  I am fed up and going to an Apple product.

[PSK27]

Same problem, 3rd round (three replacements of a charge 2 that does not sync with any device, many discussions with customer service). Fitbit simply does not care honoring their warranty.

[Averagedad]

Am I going to get a reply in my email from your department it’s been 2 weeks since I have got any emails from anyone in Fitbit. I fee like I have been ignored with this situation....

[Stoop]

I think it’s time to stop posting on here and bombard their FB and twitter accounts. Search Fitbit support and post on their timelines.

We are being fobbed off with rubbish products and laughable support. 

Keep,plugging away. They think we will just get fed up and forget it but they are wrong!

[Geoffnopies]

My new replacement is on its way to me so we’ll see what happens. I agree
with you, they want you to buy a new product. Mine was just at the end of
its warranty period so I think that has something to do with it as well.

[Vicguile]

I’ve still been told to be patient

Sent from my iPhone

[Stoop]

Me too. I’ve given the 48 hours to sort it. After that I’m calling Trading Standards.

[Averagedad]

So have I and I am being patient but it’s still a little disconcerting how
I can’t even get a simple message with they are doing something.
--
Sincerely,
Walter William Smith

[savvysurfer]

I asked if they could notify me when they got the problem fixed and they indicated that they could not. They said watch for updates to your app! I truly think they have no intention of fixing it or at least it’s not on a high priority.

[Averagedad]

What is trading standards lol
--
Sincerely,
Walter William Smith

[Stoop]

It’s a UK consumer protection service that we can contact when companies sell us rubbish.

[savvysurfer]

I presume that is similar to US Better Business Bureau.

[Geoffnopies]

Success at last.  Got my new tracker, it didn’t look  to be charging  when I attached it to the charger but then 4 numbers appeared which meant it had synced to my iPhone.  At last!

[savvysurfer]

My problem is that I get SIX digits with . between them similar to a date (22.53.04)! Obviously I can’t enter that as a 4 digit code!