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Charge 2's BlueTooth seems to be off

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‎09-27-2019 13:56 - last edited on ‎09-08-2020 12:16 by Fitbit Moderator

‎09-27-2019 13:56 - last edited on ‎09-08-2020 12:16 by Fitbit Moderator

Earlier today my Charge 2 wouldn't sync. I didn't think much of it, but now it won't sync at all. I've turned off the phone, the BT on the phone, tried reconnecting the Fitbit, but nothing works. It's as if the BT has been turned off on the device and I can't find a way to turn it on. 

 

Any ideas? 

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6 REPLIES 6

‎09-27-2019 16:54

‎09-27-2019 16:54

Do a Restart and do it several times if necessary.

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‎09-27-2019 17:40

In response to SunsetRunner

‎09-27-2019 17:40

It doesn't even come on anymore. Not sure what is wrong with it. 

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‎09-28-2019 11:04

In response to Mrjwhit

‎09-28-2019 11:04

Contact Customer Support.

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‎09-28-2019 15:40

In response to SunsetRunner

‎09-28-2019 15:40

How does one do a restart?

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‎09-29-2019 09:53

In response to Narruc

‎09-29-2019 09:53

By clicking on this link--RESTART.

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‎09-29-2019 11:42

‎09-29-2019 11:42

I am having the same issue - I cant even log in to the app now

 

I thought by removing the device on bluetooth and logging out of the app and loggin back in and pairing again it would sort it, but I cant even find it, nor log into the app - 'oops something went wrong, try again later' which is not helpful right now

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