08-17-2020
14:24
- last edited on
09-08-2020
09:08
by
MatthewFitbit
08-17-2020
14:24
- last edited on
09-08-2020
09:08
by
MatthewFitbit
Hi, I have a Charge 2. A couple of nights ago it woke me up with the silent alarm in the middle of the night and would not stop. I took it off, put it in the spare room as the buzzing was annoying me and by the morning the battery was dead. I recharged and this time the green light had stopped working and gets stuck on a feature (e.g. stopwatch or heart rate) and the screen judders or acts like you're pressy the button. It wont let me do the four second button hold reset. Any ideas? It's not had any damage and I keep it well away from water (though it was hot and sweaty last week). I suspect it's dead but i'm holding out some hope I may be able to get it working again!
Moderator Edit: Clarified subject
08-20-2020 07:36
08-20-2020 07:36
@wherespaultoday I hope you're doing well!
Let me help you with your Charge 2 not working and thank you for troubleshooting this issue. I noticed that you already have a ticket with our Support team so please work with them to find a solution.
Let me know how it goes.
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