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Charge 2 screen blank but green lights showing

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‎08-27-2019 23:56 - last edited on ‎09-08-2020 13:33 by Fitbit Moderator

‎08-27-2019 23:56 - last edited on ‎09-08-2020 13:33 by Fitbit Moderator

Hi I’ve got the same problem I’ve seen others on here have. My charge2 screen has suddenly gone completely blank. Green lights working at back. Ive tried recharging - it’s charging but get nothing on the screen when I plug it into the charger. Can’t get it to restart when I press and hold the button for 10-12 secs, the screen remains blank. Still synchs with the Fitbit app and is reading my steps, sleep etc.  What can I do please?! Thanks

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‎08-28-2019 09:39 - last edited on ‎12-25-2024 10:27 by Fitbit Moderator

‎08-28-2019 09:39 - last edited on ‎12-25-2024 10:27 by Fitbit Moderator

@Hestjogger A warm welcome to our Community!

Let me help you with your Charge 2 screen not working and thank you for troubleshooting this issue. I noticed that you already have a ticket with our Support team so keep working with them to find a solution.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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