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Charge 2 screen blank but still working and syncing

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‎12-11-2019 19:59 - last edited on ‎09-08-2020 11:42 by Fitbit Moderator

‎12-11-2019 19:59 - last edited on ‎09-08-2020 11:42 by Fitbit Moderator

My Fitbit Charge2 recently stopped showing display on the watchface, but it's still syncing and working properly with the app.  Problem is that I can't tell what's going on otherwise. This happened recently after the latest update. Please fix!

 

 

Moderator edit: updated subject for clarity

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‎12-12-2019 05:27

‎12-12-2019 05:27

@Deathdealer667 Welcome to the Fitbit Community! I hope you're doing well!

 

Let me help you with your Charge 2 screen not working. Please restart your device by following these instructions.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎12-13-2019 16:19 - edited ‎12-13-2019 16:40

In response to AlvaroFitbit

‎12-13-2019 16:19 - edited ‎12-13-2019 16:40

Followed all these instructions MULTIPLE times to no avail, before you contacted me! My watch screen came back for several hours, but not immediately after restarting. Other than not being able to see my watch face, and no heartrate for 2 days now, everything is working perfectly! I am very disappointed in this latest update. Please review your coding and implement a solution to this problem which is affecting more than just myself! 

There is also an issue with the battery life, after unplugging the Fitbit Charge2 from the charger, it's down to 80% within an hour, then it stays constant at 80%. Other than telling people that they must restart the device to fix it, should there not be another update that fixes the actual problem?!?!?!

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‎12-14-2019 19:41

In response to Deathdealer667

‎12-14-2019 19:41

Still the same, working, except for no screen, no heartrate, won't charge properly and only basic sleep cycles. 

Samsung Galaxy s8 plus 

Followed all recommendations, still the same. 

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