help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 screen cracked & now it won’t sync

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-10-2019 18:06 - last edited on ‎09-08-2020 14:54 by Fitbit Moderator

‎07-10-2019 18:06 - last edited on ‎09-08-2020 14:54 by Fitbit Moderator

I’ve been in love with my Charge 2 since taking it out of the box. I even bought a beautiful stainless steel band so it looks amazing with my work clothes. Two days ago, as I went to charge it I realized there’s a long crack across the face. I don’t recall bumping it or anything hard coming into contact with it. 

 

That was sad enough, but now it’s not syncing with my new iPhone XR either. The only solutions I am finding are not solutions at all. Can anyone help me? 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎07-11-2019 10:36

‎07-11-2019 10:36

@Reneelee820, it's great to see that you've visited the Fitbit Community!

 

Let me help you with your damaged Charge 2. I have created a ticket so our Support team can further assist you.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes