Charge 2 screen dim and faint

[Camprob]

my charge 2 screen is very dim. it is impossible to read any thing and i have tried the brightness setting that did not work and the white is fading

 

Moderator Edit: Clarified subject

[AlvaroFitbit]

@Camprob Thanks for joining us! 

Let me help you with this and thank you for troubleshooting this issue. Try restarting your tracker by doing the following:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display.
4. Press and hold the button on your tracker for 4 seconds. When you see the Fitbit logo and the tracker vibrates, the tracker restarted.
5. Disconnect your tracker from the charging cable.

Let me know how it goes.

[Camprob]

ok thanks

[Camprob]

Hi, @AlvaroFitbit i have tried this but it has not worked the version is  22.58.00

[AlvaroFitbit]

@Camprob thank you for the update.

Since the issue persists I suggest you contact our Support team. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Keep me posted.

[Camprob]

Hi @AlvaroFitbit is this possible i send the fitbit to fitbit and they fix it

[AlvaroFitbit · Accepted solution]

@Camprob thank you for your question. Fitbit doesn't have any repair centers so this won't be possible. Still you can contact them to see what they can do.

I'll be around.

[Camprob]

Hi @AlvaroFitbit  sorry for the long wait but I just ordered a new one because the screen went completely black