07-03-2018 15:49 - last edited on 09-08-2020 18:22 by MatthewFitbit
07-03-2018 15:49 - last edited on 09-08-2020 18:22 by MatthewFitbit
Hi, my fitbit charge 2 screen is very faded. I can barely see the screen any more. I have tried restarting it several times and it has full battery but still no success. Can anyone help me out. Thanks.
Moderator edit: updated subject for clarity
07-03-2018 16:24 - last edited on 07-10-2018 10:22 by AlvaroFitbit
07-03-2018 16:24 - last edited on 07-10-2018 10:22 by AlvaroFitbit
Contact Customer Support.
07-10-2018 10:29
07-10-2018 10:29
@Patrickl1990 Welcome! It's good that the community is growing! Sorry to hear about your Charge 2 fading. Like @SunsetRunner said our Support team can help you as they are the ones that can review the information and provide options. I noticed that you already have a case with them so I wanted to know if they were able to resolve this for you?
I look forward to your reply!
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07-11-2018 13:28
07-11-2018 13:28
Hi, no it hasn't been resolved yet. The watch was a present given to me for Christmas sent from new Zealand. It was bought around end of November or start of December. It was bought in a shop called the warehouse stationary. Any further help would be great.
07-25-2018 08:46
07-25-2018 08:46
@Patrickl1990 sorry for the delay in my response. All this information may be useful for the Support team as they are the ones that can process a replacement. No one in the Community can replace your device so I suggest you reply to your Support ticket with this information.
Let me know the outcome!
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07-25-2018 14:40
07-25-2018 14:40
07-31-2018 12:40
07-31-2018 12:40
@Patrickl1990 you should've gotten an email from them. You can reply through the same email to let them know about the purchase information and that the troubleshoots haven't worked for your tracker.
I'll be around!
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07-31-2018 14:05
07-31-2018 14:05
Hi,
Knowone has contacted me on this and I feel like this is poor customer service on their part. I am very happy with how you have kept in contact but since it is not a fault of my own and a technical problem, I would like for this to be fixed.
Thanks, Pat
08-16-2018 06:25
08-16-2018 06:25
Same issue - screen fading from the right. I contacted support but I'm out of the 365 day warranty period and ineligible for a replacement. Throughout the forums there is talk of resetting the devise three times, but in my view this is misleading as it doesn't solve the problem of poor durability. If the issue is as simple as reset the device, wouldn't this be first in line for a bug fix by Fitbit? What percentage of users experience this in the first two years of their device? The number of users posting here with this issue and the consistent reply to "contact support" should balance the number of positive reviews by people who only just purchased their device on retailers websites - support is going to apply their local jurisdiction warranty period and does not take responsibility for what appears to me to be a common problem with the device!
Michael
08-16-2018 07:26
08-16-2018 07:26
08-29-2018 06:28 - edited 08-29-2018 06:28
08-29-2018 06:28 - edited 08-29-2018 06:28
@MooseToque Welcome! It's nice to have you on board! Sorry to hear about your damaged tracker and for the delay in my reply. Support follows the guidelines stated in the Fitbit warranty so if your device is outside the warranty period they won't be able to replace the device.
@Patrickl1990 This is odd, where did you purchase your tracker from? Where are you located? Could you please provide these details to our Support team again? I have created a new ticket so they will reach out to you via email.
Let me know how it goes!
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08-29-2018 09:03
08-29-2018 09:03
Hi, it was bought in New Zealand last year's around end of November to start of December area. I am from Ireland and was a present. When I first sent in complaint it was well under warranty and not sure about now. This damage is not caused by something I have done but a manufacturing fault. I would appreciate further help on this.
08-29-2018 10:15
08-29-2018 10:15
@Patrickl1990 thank you for the additional details. Make sure you add this to your reply once you get the email from our Support team.
Let me know how this evolves with Support.
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02-11-2019 22:43
02-11-2019 22:43
Same here -seems a recurring problem - many have reported that the screen starts fading a little after one year - Then customer service will ask all kind of questions (please restart; when did you buy :? Which thety can see on their logs); what is your postal address) but in the end the answer is : " sorry you are our of warranty - here you can find a list of the retail addresses " - The warranty is 12 months - the lifespan of the watch is 15 months - shame !
02-11-2019 22:45
02-11-2019 22:45
can't agree more - they take you for a ride .....
03-15-2019 08:27
03-15-2019 08:27
I had this exact same issue happen to me, just three months are the warranty expired. I called customer service, but they only offered me a 25% discount on getting a new FitBit. This is so incredibly lame. If this is the best that FitBit can do, I'm done with FitBit, and will be advising others to do the same.
03-21-2019 22:55
03-21-2019 22:55
The right side of my screen is also faded. I only could read left side of the screen
03-21-2019 23:01
03-21-2019 23:01
I have the same problem. The right side of my screen is also faded. I only could read left side of the screen
04-09-2019 07:30
04-09-2019 07:30
@ctmarxen @Mamatraff Welcome! It's great to see you around!
I will gladly assist you and sorry for the late reply.
@ctmarxen Support does follow the guidelines listed in the warranty so if your device is outside the warranty period they won't be able to replace it. This is why they offer a discount to help customers in this situation. Still thank you for sharing your feedback.
@Mamatraff you didn't mention if you have tried any troubleshoots so please try restarting your device by following these instructions.
Let me know how it goes.
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04-10-2019 04:08
04-10-2019 04:08