11-20-2016
04:53
- last edited on
09-09-2020
10:26
by
MatthewFitbit
11-20-2016
04:53
- last edited on
09-09-2020
10:26
by
MatthewFitbit
Answered! Go to the Best Answer.
04-24-2017 03:36
04-24-2017 03:36
I had the same thing happen to me. Haven't used it in a month or so. I only bought it in January or February. Plugged it in pixelated screen blinked 6 times. Repeatatively did what the instructions said on here for troubleshoot except I didn't used a computer just the wall charger, and after about 7 times my screen popped up like normal. I dont like the fact that it does it, but it's working for now.
04-24-2017 15:50
04-24-2017 15:50
Yep, and worse is this is an on going issue that has yet to be resolved even though the device has been available for quite a while and it was a day 1 problem that you know they had to be aware of yet shipped the device anyway. Sadly, I dont think it will get fixed. Probably going to get a Garmin next time and see how it compares. Something like this should be simple and easy to use and so far a lot of glitchy-ness and general inaccuracy.
04-26-2017 22:04
04-26-2017 22:04
Mine did this exact thing tonight. My band broke so it aat for a couple weeks until I got around to ordering a new one. I just kept putting it on the charger, let it blink/vibrate, took it off the charger, held down the power button for 4 seconds and then repeated the process. It took at least 4 or 5 times of doing this before the battery icon came on. It is currently charging. I hope you didn't throw yours out. Good luck!
04-26-2017 23:15
04-26-2017 23:15
04-27-2017 11:42
04-27-2017 11:42
I had the exact same thing happen. After reading about solutions and doing everything else I could think of, I was about to give up. Then I gave it one last try and lo and behold, it turns out that I didn't have the pins aligned correctly. They SEEMED to be aligned, but in actuality they were not. Eventually I figured this out --- the flashing pixels went away and the unit started charging. What a relief. Good luck.
05-31-2017 16:47
05-31-2017 16:47
Thanks so much. That worked. I pressed it while charging, unplugged and it worked. Funny to see that customer services have no idea 🙂
07-20-2017 05:46
07-20-2017 05:46
Yay!!! Reset worked for me
09-04-2017 15:15
09-04-2017 15:15
Thank you, this worked fine. I worried when I saw the screen flashing...
10-02-2017 22:45
10-02-2017 22:45
Thank you for these steps to revive my fitbit. I thought it was gone for sure, but after following the instructions, it works. Thank you so much!!!!!
01-29-2019 11:23
01-29-2019 11:23
This works! Left my fitbit without charged for 5 months and the screen started flashing when I tried to charge it. I unplug and replug the cable 4 times in a row then the Fitbit logo appeared followed by the battery icon.
04-22-2020 20:09
04-22-2020 20:09
Plug it in and unplug it several times and restart it several times. I don't know why but it works.
04-23-2020 07:36
04-23-2020 07:36
Years later and still no Fitbit help. how is it even now this thread is the only way people can find a solution. Did Fitbit bother doing the little bit of work required to make a specific help doc for a well documented problem/solution? Not even close. This isn’t unusual for their other products either. as I’ve learned w the Versa 2 Notifications bugs users have been reporting since last oct. you’re pretty much left to figure it out. I should have learned the Last time. Not gonna buy Fitbit again and you can be sure if anyone ask for a recommendation, my Fitbit support experience will be the first thing I’ll tell them about.