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Charge 2 screen frozen on April 1 at 4:00

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‎04-01-2019 05:59 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

‎04-01-2019 05:59 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

My fitbit screen is stuck at 04:00 April 1. Thought it might be an April Fool's joke! However, can't restart. Seems to be logging steps OK and battery is fully charged, but screen completely stuck. Any ideas?

 

 

Moderator edit: updated subject for clarity

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‎04-02-2019 08:01

‎04-02-2019 08:01

@Lind1122 Welcome! It's nice to have you on board!

 

I will gladly assist you with this and thank you for restarting your device. Try changing the time on your Charge 2 to a completely different one, save and sync then change it back to the correct one.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎04-05-2019 16:32

In response to AlvaroFitbit

‎04-05-2019 16:32

Nothing would unfreeze the screen. The battery ran out and now the screen is a rectangle of small wavy patterns. So I think the fitbit screen has completely failed.This happened without any incident, just with normal use.

 

My fitbit is 2 years and eight months old (bought Sept 8 2016 from Amazon). So out of warranty. I would expect a fitbit to have a longer lifetime.

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