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Charge 2 screen has lines, half faded and very dim

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‎08-28-2018 11:02 - last edited on ‎09-08-2020 18:22 by Fitbit Moderator

‎08-28-2018 11:02 - last edited on ‎09-08-2020 18:22 by Fitbit Moderator

It started a couple of weeks with lines through the top portion of the screen, than a few days ago the right side of the screen started fading away and now the lighting is so dim it can't be seen when outside.  It's a year and a half old so out of warranty.  I have tried restarting it multiple times and it hasn't made any difference.

 

 

Moderator edit: updated subject for clarity

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‎08-29-2018 04:43

‎08-29-2018 04:43

@Crazedmomof3 Welcome! It's great to see you around. Sorry to hear about your damaged Charge 2 screen. The restart is the suggested troubleshoot for this issue. If this doesn't work then the best thing to do is letting our Support team know about it as they will review the issue and provide options. You will get an email from them.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎09-25-2019 23:33

‎09-25-2019 23:33

how did you get on mine has done exactly the same  sandramcindoe62gmail.com

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