help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 screen is black but I have tried long reboot

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-08-2020 00:54

‎12-08-2020 00:54

Hi

The screen on my charge 2 has been deteriorating for about 6 weeks - it developed black lines so clock face was no longer readable

Then this weekend the watch screen disappeared ... I have tried the long reboot a number of times but it hasnt worked.

the actual tracker still works but I can only read it on my ipad once Im home

do you have any suggestions

thanks

Best Answer
Labels:
0 Votes
1 REPLY 1

‎12-08-2020 04:20

‎12-08-2020 04:20

@Jillkr It's great to see that you've visited the Fitbit Community!

 

Let me help you with this issue and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes